Article published by : Ajay v on Friday, June 18, 2021

Category : Software

What Can Chatbots Do In The Customer Support Domain


Chatbots powered by artificial intelligence offer a lot of benefits for businesses looking to improve quality and performance in various scenarios. For example, AI-powered chatbots may be used to understand how customers interact with your website or what content they find most engaging on social media – this data can then be used to make marketing campaigns more effective!

A customer service chatbot with artificial intelligence can do a lot of things.

Cross Selling

A chatbot can help you to sell more. First, it can upsell by suggesting things like buying more of the same item or upgrading to a better version of an item. A chatbot can also cross-sell by suggesting related products or services that might be interesting for the customer. They can read your database and look on the internet to see if there are any related products or services that might interest your customers, and then they will tell them about these things. This will make your customers buy more!

More Engaged Customers

Chatbots are capable of making the customer experience more personalized. You can utilize them to make your marketing strategy interactive and filled with personality, just like a real salesperson would be able to do in-store.

Feedback And Reviews

AI chatbots provide a fun way to get feedback from others in an engaging and interactive manner. Chatbots are great way to get feedback from customers, they can ask for reviews and give out rewards!

Omni Channel

The best way to get a customer back on your website is by having them interact with you in other places. Omnichannel AI chatbots help businesses provide consistent and instant support when customers reach out, even if they are stuck somewhere like Facebook or Instagram where the business may not have as much of an online presence.

To know more about Messenger Chatbots please visit OTAS.com.au or sign up for Free Demo

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Keywords: AI chatbots, Chatbots, OTAS.com.au



By: Ajay v

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